Refund policy

Return & Refund Policy

We operate as an international direct-shipping store. Please read this return policy carefully before placing an order.

Return Window
You may request a return within 30 days of receiving your item. For customers located in the European Union, a 14-day cooling-off period applies in accordance with applicable consumer protection laws.

Return Eligibility
To be eligible for a return:
• The item must be unused, uninstalled, and in its original condition
• Original packaging must be intact
• Proof of purchase is required

Returns requested due to change of mind, incorrect selection, or personal preference may be reviewed on a case-by-case basis and are not guaranteed approval.

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Non-Returnable Situations
We do not accept returns for:
• Items damaged due to improper use or installation
• Incorrect address provided by the customer
• Items returned without prior approval
• Clearance, special-order, or personalized items
• Digital products or gift cards

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Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
• You must contact us within 48 hours of delivery
• Please provide clear photos or videos of the item and packaging

We will review the case and determine whether a replacement or refund is appropriate.

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Return Shipping
• Customers are responsible for return shipping costs unless the item is confirmed defective or incorrect
• Original shipping fees are non-refundable
• International return shipping costs may exceed the item value; please consider carefully before submitting a return request

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Refunds
Once your return request is approved and the item is inspected:
• Approved refunds will be issued to the original payment method
• Refund processing time is typically 5–10 business days
• Banks or card issuers may require additional time to post the refund

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Contact
For any return or refund inquiries, please contact us at:
📧 info@promesonic.com